We are continuing to monitor for any further issues.
Posted Jan 16, 2025 - 17:51 UTC
Update
We continue to monitor the fixes for this issue to confirm effectiveness. In the meantime we are also monitoring for new instances of affected customers and will resolve these instances as they occur.
Posted Jan 10, 2025 - 18:16 UTC
Monitoring
Underlying root causes have been identified and fixes are being monitored.
Refunds are being issued and may take 7-10 business days to appear on your payment method due to their processing.
Posted Jan 08, 2025 - 18:18 UTC
Update
Impacted customers have been identified and will be credited appropriately. Access will be restored imminently where relevant.
Posted Jan 08, 2025 - 00:39 UTC
Identified
The cause of this issue has been identified and we are working toward a fix.
Posted Jan 07, 2025 - 18:45 UTC
Investigating
Cloudflare is investigating an issue where Start Up program users with credits are being incorrectly billed and losing access due to credits being incorrectly applied.